Odyssey Bulbs

PO Box 382 South Lancaster, MA 01561 800-517-5152

BY PHONE: Our phone numbers are 800-517-5152 (toll-free) and 508-335-8106.

BY INTERNET: We invite you to order on line via our on-line store. If you would rather order by post, you can print and fill out the order form included on this web site, or you can print and snail-mail the "final order totals" page from the web store rather than proceeding to the PayPal page.

BY E-MAIL: If you are paying by gift certificate you may order via e-mail.

OUR GUARANTEE: We guarantee our bulbs to be healthy, true to name, and artificially propagated (rather than wild-collected). If the bulbs arrive in poor condition, please call us immediately, and we will send you replacements or a refund. We will also replace bulbs that prove untrue to name. If any other problem should arise, please let us know, and we will do our best to correct it. We cannot guarantee bulbs that are improperly handled after arrival.

ACKNOWLEDGMENTS: If possible, we will notify you if we are out of an ordered item, and suggest alternative sources. We confirm orders by e-mail only.

PAYMENT: All on line payments are made through PayPal. We accept only checks or money orders for postal orders. Businesses and institutions can provide a purchase order number. International customers must pay via PayPal or international money order.

GIFT CERTIFICATES: We encourage you to order gift certificates.

SUBSTITUTIONS: On request, we will substitute for out-of-stock items. You are welcome to email us a list of preferred substitutes, or – if you are ordering by mail – to list them on the back of the order form.

WHEN TO ORDER: Many items are rare and in short supply, so we advise ordering as early as possible. We will accept orders for 2010 until September 15, 2010.

QUESTIONS: Please feel free to e-mail us, or to phone us at 508-335-8106.

SHIPMENT: We ship within the U.S primarily by First Class and Priority Mail, but will send packages by FedEx or UPS if so requested, for a $10 surcharge. We ship internationally via Priority Mail.

SHIPMENT DATES: We will begin shipping orders from the current list in early August, 2010. Please tell us if you need your bulbs at a particular date.

VOLUME DISCOUNTS: 5 percent for orders of $50 to $99.99, 10 percent for orders of $100 to $249.99, and 15 percent for orders of $250 or more.

SHIPPING CHARGES: None for domestic shipments totaling $30 or more ($5 otherwise). For international shipments, we add $35 for phytosanitary inspection and shipping.

MINIMUM ORDERS: None for domestic orders; $100 (excluding shipping and phyto charges) for international orders.